Poly Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Poly Zero Touch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

Delayed responses in IoT messages

Resolved - This incident has been resolved.
Jun 4, 10:40 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 11:09 MDT

Identified - We've escalated the issue to our IoT provider (Microsoft). The issue appears to be related to a bug related to service update and an escalation has been raised with their engineering team. We will update the issue as we receive updates from our provider.
Jun 3, 09:43 MDT

Investigating - "We are currently investigating delays in IoT message delivery from the cloud to devices. These delays may affect new device onboarding and troubleshooting APIs, such as log collection and device reboot commands."
Jun 3, 08:32 MDT

Device users and account members page issues

Resolved - This incident has been resolved.
Jun 4, 10:39 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 11:23 MDT

Investigating - We are currently investigating an issue with the LENS web UI not displaying device users or account members correctly.
Jun 3, 09:08 MDT

Jun 3, 2025

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.