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Scheduled Maintenance
Poly Lens - System Infrastructure Maintenance Jan 31, 2026 04:00-06:00 MST
Scheduled Database Upgrade – Service Interruption Notice
We are performing a critical database upgrade to improve system performance and reliability.
Maintenance Window:
Date: Saturday, January 31, 2026
Time: 11:00 am - 01:00 pm (UTC)
Expected Duration: approximately 2 hours
Service Impact:
During this maintenance window, the following features will be temporarily unavailable:
Core Provisioning Features:
• Provisioning of new devices
• Configuration updates for existing devices (devices will continue to function normally)
• Provisioning Account management (Accounts → Device Provisioning)
• Auto-Sync
Policy & Group Management (for provisioned devices):
• Policies management (Manage → Policies)
• Device Groups management (Manage → Device Groups)
• Resource Files management (Manage → Resource Files)
Inventory & Device Details (for provisioned devices):
• Device Groups visibility in Inventory table
• Settings and Group Membership
• Provisioning Information in the Troubleshooting section
Import/Export:
• This feature will be disabled on Friday, January 30th at 11:00 am UTC to protect data integrity and prevent any data loss during the upgrade.
What You Need to Do:
• Complete any critical provisioning, policy changes, or device group updates before the maintenance window
• Complete any imports/exports before Friday, January 30th at 11:00 am UTC (when this feature will be temporarily disabled)
• Plan to avoid accessing affected features during the maintenance window
Updates:
Once the upgrade process is complete, all services will be fully restored, and you will receive a confirmation notification.
If you have questions or concerns, please contact our support team.
We apologize for any inconvenience and appreciate your patience as we work to enhance your experience.
Posted on Jan 16, 2026 - 14:59 MST
We are performing a critical database upgrade to improve system performance and reliability.
Maintenance Window:
Date: Saturday, January 31, 2026
Time: 11:00 am - 01:00 pm (UTC)
Expected Duration: approximately 2 hours
Service Impact:
During this maintenance window, the following features will be temporarily unavailable:
Core Provisioning Features:
• Provisioning of new devices
• Configuration updates for existing devices (devices will continue to function normally)
• Provisioning Account management (Accounts → Device Provisioning)
• Auto-Sync
Policy & Group Management (for provisioned devices):
• Policies management (Manage → Policies)
• Device Groups management (Manage → Device Groups)
• Resource Files management (Manage → Resource Files)
Inventory & Device Details (for provisioned devices):
• Device Groups visibility in Inventory table
• Settings and Group Membership
• Provisioning Information in the Troubleshooting section
Import/Export:
• This feature will be disabled on Friday, January 30th at 11:00 am UTC to protect data integrity and prevent any data loss during the upgrade.
What You Need to Do:
• Complete any critical provisioning, policy changes, or device group updates before the maintenance window
• Complete any imports/exports before Friday, January 30th at 11:00 am UTC (when this feature will be temporarily disabled)
• Plan to avoid accessing affected features during the maintenance window
Updates:
Once the upgrade process is complete, all services will be fully restored, and you will receive a confirmation notification.
If you have questions or concerns, please contact our support team.
We apologize for any inconvenience and appreciate your patience as we work to enhance your experience.
Posted on Jan 16, 2026 - 14:59 MST