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RealConnect Tenant Report Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Adding new IoT Hub lens‑iot‑prod‑iothub3‑eastus2.azure-devices.net May 1, 2025 10:00-11:00 MDT

We will be expanding IoT connection capacity by deploying our new Iot hub (see https://info.lens.poly.com/blog/2025/03/26/azure-iot-hub)

No impact to active device connections is expected.
Posted on Apr 24, 2025 - 19:59 MDT
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Failure to register with OTD calendaring services
Resolved - This incident has been resolved.
Apr 18, 15:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 11:53 MDT
Identified - The issue has been identified and a fix is being implemented.
Apr 18, 10:12 MDT
Investigating - We are currently investigating an issue where devices are failing to register with OTD for calendaring services.
Apr 18, 08:22 MDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
RealConnect for Teams: Intermittent call failures with Service Unavailable 503 error
Resolved - This incident has been resolved.
Apr 14, 09:01 MDT
Update - We are continuing to monitor for any further issues.
Apr 13, 20:09 MDT
Update - We are continuing to monitor for any further issues.
Apr 12, 18:24 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 18:31 MDT
Update - We are continuing to investigate this issue.
Apr 11, 04:01 MDT
Investigating - We are currently investigating this issue.
Apr 11, 01:49 MDT
Apr 13, 2025
Apr 12, 2025
RealConnect for Teams: Call Failures
Resolved - This incident has been resolved.
Apr 12, 18:26 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 14:16 MDT
Investigating - We are investigating issues in SIP TLS.
Apr 10, 09:27 MDT
Update - We are continuing to monitor for any further issues.
Apr 9, 22:28 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 22:19 MDT
Update - We are continuing to investigate this issue.
Apr 9, 21:26 MDT
Update - We are continuing to investigate this issue.
Apr 9, 19:28 MDT
Update - We are continuing to investigate this issue.
Apr 9, 19:16 MDT
Investigating - We are currently investigating this issue.
Apr 9, 18:56 MDT
Apr 11, 2025
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