Investigating - We are currently investigating this issue.
Jan 21, 2025 - 08:48 MST
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Poly Zero Touch ? Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2025

Unresolved incident: Poly Zero Touch - Issue logging into portal, APIs not accessible, devices unable to provision.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 MST
Scheduled - We will be performing an upgrade of the Poly Zero Touch Admin portal. This upgrade will be enabling new features and functionality as we start to prepare for the upcoming migration of devices from PDMS-SP. There is no action required for end users and is expected that operation will continue to function through the upgrade with no end user impact to operation. For more information please refer to the Zero Touch blog here: https://info.ztp.poly.com/blog/
Jan 16, 16:57 MST
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Completed - The scheduled maintenance has been completed.
Jan 10, 18:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 15:00 MST
Scheduled - On Friday January 10th (US time zones), we will be performing an upgrade of the Poly Zero Touch Admin portal. This upgrade will be enabling new features and functionality as we start to prepare for the upcoming migration of devices from PDMS-SP. There is no action required for end users and is expected that operation will continue to function through the upgrade with no end user impact to operation. The work is expected to be completed on Friday January 10th, however, HP will continue to monitor the status through the weekend. For more information please refer to the Zero Touch blog here: https://info.ztp.poly.com/blog/
Jan 9, 16:01 MST
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.