Poly Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Poly Zero Touch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 8, 2025

No incidents reported today.

Nov 7, 2025

Error loading the Lens admin portal.

Resolved - This incident has been resolved.
Nov 7, 16:10 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 09:34 MST

Investigating - We are currently investigating this issue.
Nov 6, 08:46 MST

Nov 6, 2025

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

Poly Lens - Web Portal is currently unavailable

Resolved - This incident has been resolved.
Oct 30, 11:37 MDT

Monitoring - The provider has successfully reverted their service changes in the affected regions. The web portal is now accessible, and we are actively monitoring the service for any further issues.
Oct 29, 15:10 MDT

Update - The issue appears to be related to a current Microsoft Azure CDN outage.
Oct 29, 10:45 MDT

Identified - Starting at approximately 16:00 UTC, our provider (Microsoft) began experiencing DNS issues resulting in availability degradation of some services. unfortunately this also appears to impacting our DNS records for Poly Lens. See https://azure.status.microsoft/en-us/status for additional information.
Oct 29, 10:44 MDT

Investigating - We are currently investigating this issue.
Oct 29, 10:20 MDT

Oct 29, 2025

Slow API response and page loads for device data

Postmortem - Read details
Oct 29, 09:58 MDT

Resolved - This issue has been resolved. The cause was twofold: 1) a security update on some of our hosts that led to increased memory consumption during peak hours, and 2) an update from our IoT provider that caused a higher connection load on a specific instance. We have since scaled our instances and added additional memory consumption metrics to monitor performance going forward.
Oct 29, 06:51 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 11:26 MDT

Investigating - We are currently investigating this issue.
Oct 28, 07:46 MDT

Oct 28, 2025

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.