Monitoring - We continue to work with Microsoft to improve the media path issue. As part of this effort, we released a new content build to improve the content experience if there is packet loss.
Mar 13, 08:23 MDT

Update - When media traffic flows through a subset of Microsoft's Skype edge servers to our content servers, there is a higher occurrence of packet loss than when media flows directly from Skype to our video servers. We are exploring ways to change our configuration, so the media flows directly between Skype ASMCU services and our content servers to improve the network between our services and the content experience for the RealConnect for Skype for Business customers.
Feb 24, 07:34 MST

Update - We are continuing to investigate the issue. The Microsoft team has suggested some changes in media routing logic for content that the team is analyzing.
Feb 21, 18:07 MST

Investigating - A subset of customers may be experiencing grey artifacts when sharing content from a video codec. We are investigating this issue with Microsoft now.
Feb 21, 14:57 MST

Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST

Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST