Poly Cloud Services Status

Unable to authenticate to OTD portal and calendaring registration failures.

Investigating - We are currently investigating failures to access OTD portal and register calendar.
May 15, 2025 - 07:18 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 2025 - 17:54 MDT

Identified - The issue has been identified and a fix is being implemented.
May 14, 2025 - 17:47 MDT

Investigating - We are currently investigating an issue impacting access to the portal and calendaring.
May 14, 2025 - 16:50 MDT

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Major Outage

Poly Cloud Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Poly Zero Touch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 15, 2025

Unresolved incident: Unable to authenticate to OTD portal and calendaring registration failures..

May 14, 2025

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

The Advanced Tools > Export Devices function is not operational. An error message titled "Export devices failed" is displayed.

Resolved - This incident has been resolved.
May 7, 11:07 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 09:55 MDT

Identified - The issue has been identified and a fix is being implemented.
May 5, 08:06 MDT

Investigating - We are currently investigating this issue.
May 2, 08:05 MDT

May 6, 2025

No incidents reported.

May 5, 2025

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

May 1, 2025

Adding new IoT Hub lens‑iot‑prod‑iothub3‑eastus2.azure-devices.net

Completed - The scheduled maintenance has been completed.
May 1, 11:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:00 MDT

Scheduled - We will be expanding IoT connection capacity by deploying our new Iot hub (see https://info.lens.poly.com/blog/2025/03/26/azure-iot-hub)

No impact to active device connections is expected.
Apr 24, 19:59 MDT