All Systems Operational
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - We will soon be adding IP addresses in RealConnect for Teams. This notice goes out to network administrators, with specific firewall or network rules (non-FQDN), to update their systems accordingly. (No action required for customers who whitelisted FQDN "edge-teams.plcm.vc" in their firewalls.)

The following IP addresses should be whitelisted (some are currently in use, the others are new):

13.77.56.231 - in use
40.115.73.118 - in use
40.127.69.62 - in use
40.127.74.66 - in use
13.70.141.2
13.70.140.93
40.70.7.163 – in use
52.167.114.43 – in use
52.167.114.107 – in use
52.247.27.134 – in use
52.247.70.49
52.247.70.60
40.124.6.108 – in use
52.171.128.190 – in use
40.74.244.20 – in use
104.215.77.58
13.65.201.101
40.74.245.115
104.45.16.73 – in use
52.174.95.211 – in use
23.101.74.190 – in use
13.80.96.87 – in use
137.117.179.171
13.95.1.101
13.77.175.139 – in use
52.191.184.234 – in use
13.66.206.244 – in use
52.250.7.26
52.143.127.44
52.229.60.57

Thank you!
Oct 15, 19:55 MDT
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - At 8:30pm Mountain time (USA), the following Microsoft Teams service alert regarding ID: TM224261 was posted to Poly Teams Cloud Video Interop (CVI) tenants:
Advisory information
Title: Some users can't join meetings via Cloud Video Interlop [sic]
ID: TM224261
Status
False Positive
Details
Title: Some users can't join meetings via Cloud Video Interop
User Impact: Users may have experienced call failures when joining meetings through Cloud Video Interop.
Final Status: The investigation is complete and we've determined the service is healthy. A service incident did not actually occur.
This communication will expire in 4 hours.
Oct 14, 21:23 MDT
Resolved - The fix is stable and https://webapp.plcm.vc remains available.
Oct 14, 16:28 MDT
Monitoring - We have identified a problem with an internal API and have deployed a fix.
Oct 14, 16:13 MDT
Identified - We have identified a problem with accessing https://webapp.plcm.vc. Once you log in, you will receive the message: 'An unknown error has occurred.' So you will not be able to activate a new license or view your licenses. This does not impact calling or scheduling Teams or Skype meetings.
Oct 14, 16:06 MDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.