Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Polycom Device Management Service for Enterprise Feb 16, 00:00-00:01 MST

NOTICE:

Poly has announced the End of Sale for PDMS-E as of Dec 15, 2021 to take effect on Feb 15, 2022. To allow our customers adequate time to migrate, we are providing them an extension to the duration of the active PDMS-E service at no cost. Current PDMS-E licenses will not expire until the end of the extension period, which is Oct 1, 2022.

LEARN MORE:

Poly Lens Overview (video)
Account Creation (video)
Invite Team Members (video)
Poly Lens Provisioning and Onboarding Network Devices (video)
Try Poly Lens at NO CHARGE
Check out the Poly Lens Documentation Portal
Speak with your account manager for more information

Interested in participating in the PDMS-E to Poly Lens migration beta? Email betasupport@poly.com
Posted on Dec 17, 15:44 MST

Past Incidents

May 21, 2022

No incidents reported today.

May 20, 2022

RealConnect for Teams: Announcing additional IP Addresses (no operational impact)

Completed - The scheduled maintenance has been completed.
May 20, 17:31 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:30 MDT

Scheduled - We will soon be adding IP addresses in RealConnect for Teams. These additional IP addresses will not be used before June 3rd 2022. This notice goes out to network administrators, with specific firewall or network rules (non-FQDN), to update their systems accordingly. (No action required for customers who whitelisted FQDN "edge-teams.plcm.vc" in their firewalls.) The following IP addresses should be added to the whitelist: 52.242.128.108
40.86.74.79
13.67.134.128
52.165.156.193
52.165.163.247
52.165.156.102
23.99.250.214

For the complete list of IP’s to be whitelisted please see our documentation at https://rc-docs.plcm.vc/docs/prerequisites
May 20, 12:41 MDT

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

Issues provisioning new device connections to Poly Lens

Resolved - The incident has been resolved. A recent change created a timing issue which resulted in expired tokens between some of the poly lens services. The underlying issue was addressed and we've seen no additional problems monitoring the system after applying the fix.
May 9, 17:44 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 11:55 MDT

Identified - The issue has been identified and a fix is being implemented.
May 9, 10:55 MDT

Investigating - We are investigating reports of issues when creating new provisioning connections to Poly Lens
May 9, 07:32 MDT

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.