Service Under Maintenance

Poly RealConnect Under Maintenance
NALA Under Maintenance
EMEA Under Maintenance
APAC Under Maintenance
Licensing Under Maintenance
Calling Under Maintenance
Scheduling Under Maintenance
RealConnect Tenant Report Under Maintenance
One Touch Dial Service Under Maintenance
Poly Cloud Operational
Poly Cloud Services Administration Portal Operational
Poly Lens Operational
Poly Zero Touch Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 4, 2026

RealConnect End of Service
Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 00:00 MDT
Scheduled - As communicated from May 2023 at the of end of day 31 July 2026, the RealConnect service will be Retired and no longer available. This impacts all associated RealConnect capabilities, including RealConnect Calling, Cloud One Touch Dial (OTD), and RealConnect Reports (RC-Reports). Following the service sunset, customers will no longer be able to use these services, access related reporting, or join meetings through the RealConnect platform. Customers should ensure they have completed their migration to supported replacement services, such as HP CloudConnect, to continue with meeting join and interoperability capabilities.
Jul 31, 07:38 MDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Jul 31, 2026

Issues with connect/disconnect message processing in IoT
Resolved - This incident has been resolved.
Jul 31, 07:35 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 21:09 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 19:45 MDT
Investigating - We are currently investigating this issue.
Jul 30, 18:00 MDT

Jul 30, 2026

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

errors when logging into lens.poly.com portal
Resolved - issue has been resolved
Jul 23, 07:02 MDT
Monitoring - a fix is in place, continuing to monitor.
Jul 22, 16:40 MDT
Investigating - We are currently investigating the issue.
Jul 22, 16:17 MDT

Jul 22, 2026

Jul 21, 2026

No incidents reported.

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