Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Intermittent admin portal connectivity issues

Resolved - We augmented the underlying database services to accommodate increased user load. Both portals are back to normal operations and the incident is resolved.
Nov 23, 17:04 MST

Update - We are continuing to monitor for any further issues.
Nov 22, 20:13 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 15:12 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 21, 14:56 MST

Investigating - We are currently investigating this issue.
Nov 21, 11:55 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 21:40 MST

Update - We are continuing to investigate this issue.
Nov 19, 11:06 MST

Investigating - We are investigating reports of this incident.
Nov 19, 11:05 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 19:02 MST

Investigating - We are investigating reports of this incident.
Nov 18, 14:19 MST

Nov 22, 2020

Nov 21, 2020

Nov 20, 2020

Intermittent access issues

Completed - The scheduled maintenance has been completed.
Nov 20, 21:40 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 20, 21:16 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 19, 23:18 MST

Nov 19, 2020

Nov 18, 2020

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.