Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 2024 - 09:53 MDT
Update - As noted earlier the fix will be deployed on Wednesday June 12th and an update will be shared through this page once this completed.
Due to the impact of the issue on the backend database, we highly recommend that customers using account model policies, review those once the fix is deployed, and ensure they are setup correctly.

Jun 11, 2024 - 11:43 MDT
Identified - The fix for the issue with importing .csv files is planned to be deployed on June 12th, when the "Advanced Tools" option will be re-enabled.
Jun 07, 2024 - 13:31 MDT
Investigating - Due to an issue with importing .csv files, the “Advanced Tools” option in Poly Lens will be temporarily removed. The problem is currently being investigated, and more information will be provided as soon as it is available.
Jun 05, 2024 - 10:18 MDT
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Poly Zero Touch ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
NOTICE:

Poly has announced the End of Sale for PDMS-E as of Dec 15, 2021 to take effect on Feb 15, 2022. To allow our customers adequate time to migrate, we are providing them an extension to the duration of the active PDMS-E service at no cost. Current PDMS-E licenses will not expire until the end of the extension period, which is Oct 1, 2022.

LEARN MORE:

Poly Lens Overview (video)
Account Creation (video)
Invite Team Members (video)
Poly Lens Provisioning and Onboarding Network Devices (video)
Try Poly Lens at NO CHARGE
Check out the Poly Lens Documentation Portal
Speak with your account manager for more information


Interested in participating in the PDMS-E to Poly Lens migration beta? Email betasupport@poly.com

Posted on Dec 17, 2021 - 15:44 MST
As of October 1st, 2022 Microsoft will remove Basic Authentication to Exchange Online. See https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437. for additional details. Optionally, you can file a one-time request to extend the timeframe to January 2023 as outlined in the section “Opting Out”. To eliminate any disruption in service Poly recommends to take IMMEDIATE action to review your OTD configuration, in case you do use basic authentication/auto-registration.

If your OTD tenant is already integrated using OAuth and your video devices have calendaring service configured to authenticate using OTD generated credentials, no action is required from you at this time.

However, if your OTD tenant still has video devices with calendaring service configured in auto-registration mode (where O365 credentials are configured directly in the calendar settings of the Poly video device while pointing the server address setting to otd.plcm.vc), Poly recommends you to take IMMEDIATE ACTION and change your authentication type from auto-registration to OTD generated credentials model prior to upcoming October 1st. Detailed instructions on how to create a device, generate new device credentials and configure a Poly device can be found in our online documentation at https://otd.plcm.vc/support/docs/devices/registering-a-device. Failure to update the authorization type to OAuth and re-authorize the calendar integration will result in disruption of auto registration model for Poly endpoints to OTD which utilizes Basic Authorization at the time of deprecation.

It is recommended that any existing OTD configuration using auto registration migrate over to the service account or application identity models before the October 1st deadline set by Microsoft. It is highly recommended to no longer use automatic registration in any new deployments. Any organization setting up the OTD service with Exchange Online for the first time now should use the application identity model outlined in our online documentation at https://otd.plcm.vc/support/docs/calendars/office365-connect-as-application.

If you have any questions, please contact Poly Global Support Services.

Posted on Sep 14, 2022 - 19:28 MDT
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Completed - Issues were encountered backing up the Visual Analytics data in advance of the upgrade. Rather than proceed with the upgrade, Visual Analytics has been restored to its original state. We will attempt the upgrade again after the issues have been resolved.
Jul 19, 18:00 MDT
Update - The upgrade is running long.
Jul 19, 16:42 MDT
Update - The crowdstrike issues are resolved, and Visual Analytics upgrade is beginning.
Jul 19, 10:20 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 09:39 MDT
Scheduled - The start of the scheduled maintenance has been delayed by the crowdstrike issue. It will begin once that issue is resolved.
Jul 19, 09:38 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 09:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 15:37 MDT
Scheduled - The Poly Lens Visual Analytics database will be upgraded to support filtering out deleted devices. Please do not attempt to refresh your local Poly Lens Visual Analytics database cache during this time.
Other Poly Lens functionality will be unaffected.
After the upgrade, existing Visual Analytics Power BI templates will continue to work as before. To exclude deleted devices from Visual Analytics results download the latest Visual Analytics Power BI template, or update your customized Power BI template to filter on the deleted column of the device_status, device_history, or device_event tables.

Jul 17, 15:28 MDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.