It would appear that the fix is working; we are considering the this issue resolved.
Another issue has been opened for the status of the Relay device is incorrectly showing 'Unreachable'.
Nov 15, 14:01 MST
A fix has been pushed to production. Cisco devices are showing 'Connected' on the One Touch Dial portal. Calendars are being updated for Cisco devices through CloudRelay connectors. However, the One Touch Dial portal's representation of status of the Relay device is incorrectly showing 'Unreachable'.
Nov 15, 12:22 MST
Engineering has identified a code issue as the potential root cause. Engineers continue to work to verify a fix.
Next update in 60 minutes or as events warrant.
Nov 15, 11:33 MST
An issue has been identified that affects Cisco endpoints connected through a CloudRelay. Calendars are not being update on those endpoints. On the One Touch Dial portal, Relays are showing a status of 'Unreachable'. The fix has been identified and will be pushed to production once verified.
Next update in 60 minutes.
Nov 15, 10:30 MST