Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST
Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 2, 2019
Resolved - This incident has been resolved.
Dec 2, 16:53 MST
Update - We are continuing to monitor for any further issues.
Nov 22, 12:17 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 10:00 MST
Investigating - Customers may see an error indicating device management service license is missing or expired. This error appears to be cosmetic and is under investigation.
Nov 21, 10:51 MST
Resolved - We resolved an issue with MFA credentials for our admin service accounts which was preventing the UI from accessing authentication API's.
Dec 2, 13:35 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 12:09 MST
Identified - The issue has been identified and a fix is being implemented.
Dec 2, 11:33 MST
Investigating - When logging into https://webapp.plcm.vc, users are seeing "An unknown error has occurred"
Dec 2, 08:04 MST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.