Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

Emerging Microsoft/Azure Owned DNS Issue

Resolved - This incident has been resolved.
Apr 1, 20:23 MDT

Monitoring - Per Microsoft, "DNS issue impacting multiple Microsoft services - Recovery in progress"
Reference Microsoft ID: MO248163

According to Poly call records, it appears Teams video interop calls have been stable for at least the last 30 minutes. We will continue to monitor the Microsoft recovery process. Again, further details can be found https://status.azure.com/en-us/status or on your internal Microsoft Service Health Dashboard (SHD).
Apr 1, 17:28 MDT

Investigating - The following was taken from https://status.azure.com/en-us/status

CURRENT STATUS: Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the cause of the DNS issue. The next update will be provided in 30 minutes or as events warrant.
Apr 1, 16:40 MDT

Mar 31, 2021

No incidents reported.