Update - We are continuing to work toward a resolution. A small percentage of impacted customers should begin to see their devices’ online status restored in their tenant.
Sep 26, 2026 - 13:00 MDT
Sep 26, 2026 - 13:00 MDT
Identified - The issue has been identified. Resolution is under investigation and in progress.
Sep 25, 2026 - 17:49 MDT
Sep 25, 2026 - 17:49 MDT
Investigating - We are investigating reports from customers whose phones are appearing offline and are working to better understand the scope and cause. At this time, there is no indication of a broader Poly Cloud Services outage
Our teams are reviewing the reported behavior and will provide additional updates as more information becomes available.
Sep 25, 2026 - 13:51 MDT
Our teams are reviewing the reported behavior and will provide additional updates as more information becomes available.
Sep 25, 2026 - 13:51 MDT
Poly RealConnect
Under Maintenance
NALA
Under Maintenance
EMEA
Under Maintenance
APAC
Under Maintenance
Licensing
Under Maintenance
Calling
Under Maintenance
Scheduling
Under Maintenance
RealConnect Tenant Report
Under Maintenance
One Touch Dial Service
Under Maintenance
Poly Cloud
Operational
Poly Cloud Services Administration Portal
Operational
Poly Lens
Degraded Performance
Poly Zero Touch
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance