Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

Increased GraphQL API error rate

Resolved - This incident has been resolved.
Nov 19, 14:53 MST

Update - We are continuing to monitor for any further issues.
Nov 19, 10:56 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 10:56 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 10:41 MST

Investigating - We are investigating increased errors in our Graphql APIs
Nov 19, 10:34 MST

RealConnect for Teams: Intermittent Call Failures with endReason “Call did not return after 302 redirect”

Postmortem - Read details
Nov 19, 16:05 MST

Resolved - This incident has been resolved.
Nov 19, 14:10 MST

Update - All services are operational at this point and we continue to monitor for any further issues.
Nov 19, 09:45 MST

Update - All services are operational at this point and we continue to monitor for any further issue.
Nov 19, 09:44 MST

Update - We are continuing to monitor for any further issues.
Nov 19, 09:44 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 08:04 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 07:43 MST

Investigating - We are currently investigating this issue.
Nov 19, 06:39 MST

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

RealConnect for Teams: Intermittent Call Failures

Resolved - This incident has been resolved.
Nov 16, 09:57 MST

Update - We are continuing to monitor for any further issues.
Nov 15, 06:37 MST

Update - We are continuing to monitor for any further issues.
Nov 14, 19:56 MST

Update - The call failures were primarily (over 95%) confined to the Western Europe deployment. The issue was triggered by instantaneous load conditions that caused delays within the load balancing components within that deployment.
The following actions were taken:
1. The relevant load balancing algorithm was optimized in the way shared data sets are being accessed.
2. The load distribution scheme was adjusted to accommodate future occurrences of the traffic patterns that caused these load conditions.
3. Optimized the allocation of database connections across the deployment.

The Devops team continues to monitor the system.
Nov 12, 16:42 MST

Monitoring - A mitigation was applied and we are monitoring the issue.
Nov 12, 07:32 MST

Update - We are continuing to investigate this issue.
Nov 12, 03:45 MST

Investigating - We are currently investigating this issue.
Nov 11, 06:40 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 19:05 MST

Update - Issue is still under investigation and has been narrowed down to specific components.
Nov 10, 11:14 MST

Investigating - We are currently investigating this issue.
Nov 10, 04:16 MST

Nov 15, 2021

RealConnect for Teams: Audio from standard based endpoints (VTC) is not received on Teams clients.

Postmortem - Read details
Nov 15, 10:04 MST

Resolved - The issue was caused by a new version for the RealConnect for teams gateway that enhances the customer experience with new features. Unfortunately, the version introduced a side effect causing audio issues. This version was partially deployed when we discovered the side effects it introduced. The version deployment was halted and the version was retracted immediately. The service is now full operational.
Nov 15, 07:03 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 05:02 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 15, 03:04 MST

Investigating - We are currently investigating this issue.
Nov 15, 02:07 MST

Nov 14, 2021