Investigating - We are investigating reports from customers whose phones are appearing offline and are working to better understand the scope and cause. At this time, there is no indication of a broader Poly Cloud Services outage

Our teams are reviewing the reported behavior and will provide additional updates as more information becomes available.

Sep 25, 2026 - 13:51 MDT
Poly RealConnect Under Maintenance
NALA Under Maintenance
EMEA Under Maintenance
APAC Under Maintenance
Licensing Under Maintenance
Calling Under Maintenance
Scheduling Under Maintenance
RealConnect Tenant Report Under Maintenance
One Touch Dial Service Under Maintenance
Poly Cloud Operational
Poly Cloud Services Administration Portal Operational
Poly Lens Degraded Performance
Poly Zero Touch Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 25, 2026

Unresolved incident: Voice Devices Appearing Offline.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Resolved - This incident has been resolved.
Sep 16, 07:41 MDT
Update - A fix is in place and we are monitoring.
Sep 15, 15:24 MDT
Investigating - We are currently investigating this issue.
Sep 15, 07:27 MDT

Sep 15, 2026

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.