PDMS-E Login Session Error
Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST
Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Timeouts when accessing the admin portal
Resolved - This incident has been resolved. The issue was related to a cascading failure in our database cluster where 1 node died followed by a second node. The remaining cluster member was unable to sustain the API traffic which led to the timeouts. The team continues to investigate the issues that led to the failures and has increased our monitoring of the cluster in the interim.
Feb 12, 20:18 MST
Update - We are continuing to monitor for any further issues.
Feb 11, 21:43 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 21:13 MST
Identified - The issue has been identified and a fix is being implemented.
Feb 11, 21:00 MST
Investigating - We are currently investigating this issue.
Feb 11, 20:03 MST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020
Intermittent Call Failures to Teams
Resolved - Microsoft has closed the incident and we've seen our error rates fall back to normal.
Feb 3, 15:28 MST
Monitoring - Microsoft has rolled out a fix. We will monitor for further issue.
Feb 3, 10:22 MST
Investigating - We are getting reports of some call failures to teams meetings with the prompt 'invalid conference ID'. This appears to be an issue with the Teams service. Please see your Microsoft service advisory to see if you are affected.
Feb 3, 08:44 MST
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