Monitoring - We continue to work with Microsoft to improve the media path issue. As part of this effort, we released a new content build to improve the content experience if there is packet loss.
Mar 13, 08:23 MDT
Mar 13, 08:23 MDT
Update - When media traffic flows through a subset of Microsoft's Skype edge servers to our content servers, there is a higher occurrence of packet loss than when media flows directly from Skype to our video servers. We are exploring ways to change our configuration, so the media flows directly between Skype ASMCU services and our content servers to improve the network between our services and the content experience for the RealConnect for Skype for Business customers.
Feb 24, 07:34 MST
Feb 24, 07:34 MST
Update - We are continuing to investigate the issue. The Microsoft team has suggested some changes in media routing logic for content that the team is analyzing.
Feb 21, 18:07 MST
Feb 21, 18:07 MST
Investigating - A subset of customers may be experiencing grey artifacts when sharing content from a video codec. We are investigating this issue with Microsoft now.
Feb 21, 14:57 MST
Feb 21, 14:57 MST
Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST
Dec 3, 14:17 MST
Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST
Nov 11, 10:40 MST
Poly RealConnect
Operational
NALA
?
Operational
EMEA
?
Operational
APAC
?
Operational
Licensing
?
Operational
Calling
?
Operational
Scheduling
?
Operational
RealConnect Tenant Report
Operational
One Touch Dial Service
Operational
Poly Cloud
Operational
Poly Device Management Service for Enterprise (PDMS-E)
Operational
Poly Cloud Services Administration Portal
Operational
Poly Lens
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance