Poly Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Poly Zero Touch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 20, 2025

No incidents reported today.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

Poly Lens - Some customers may experience issues with Site Policy configuration as part of the provisioning updates.

Resolved - This incident has been resolved.
Mar 17, 09:13 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 04:59 MDT

Identified - The issue has been identified, and we are working on a resolution. Until resolved, the device provisioning service has been temporarily disabled. Customers cannot update their IP-connected devices' configuration during this outage.
Mar 15, 23:39 MDT

Investigating - We are currently investigating an issue with devices not getting site policy configuration upon provisioning refresh.
Mar 15, 21:01 MDT

Mar 16, 2025

Mar 15, 2025

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

Poly Lens Cloud Services - System Maintenance

Completed - The scheduled maintenance has been completed.
Mar 11, 17:59 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 19:00 MST

Scheduled - Starting March 7th at 7pm Mountain Time, Poly Zero Touch will enter a maintenance window through March 11th, 7pm Mountain Time as we complete the migration of PDMS-SP functionality into Poly ZT.

During this time:
o Normal Operational Behavior is expected during this time with no impact to existing users or devices claimed through Poly ZT
o Existing Devices will continue to operate and perform Zero Touch capabilities
o New devices may continue to be claimed through existing interfaces
Updates to the timelines as well as any additional information during this window will be communicated through the Poly Cloud Services Status (https://status.plcm.vc)

Partners currently using both tools are asked not to attempt to proactively migrate their own devices or configurations. Post migration workflows for partners who were leveraging both Poly ZT and PDMS-SP will be communicated on the Poly ZT blog prior to the migration window: What's New | Poly ZT Help (https://info.ztp.poly.com/blog)
Feb 24, 11:56 MST

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

Mar 6, 2025

RealConnect Administration and Tenant Report portal connectivity issues

Resolved - This incident has been resolved.
Mar 6, 18:00 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 21:20 MST

Investigating - We are currently investigating this issue.
Mar 5, 17:48 MST