All Systems Operational
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Device Analytics (Beta) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - This incident has been resolved.
Aug 12, 09:53 MDT
Monitoring - We have identified the underlying issue and have deployed a fix. (one of our containers lost sync with the filesystem and needed to be restarted).

We will continue to monitor the service to ensure the issue doesn't reoccur.
Aug 12, 08:06 MDT
Investigating - We have detected an issue with autoscaling in the southcentral datacenter. The team as trying to work around the issue now manually. In the interim, additional capacity has been added to our other regions to cover the call volume.
Aug 12, 07:56 MDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Resolved - This incident has been resolved. The issue was caused by new client connection monitoring on our database that had been deployed earlier in the week. The client monitor exhausted database connections which resulted in the error. We have reverted the change in configuration and will continue to monitor with the old config.
Aug 9, 14:46 MDT
Update - We are continuing to monitor for any further issues.
Aug 9, 13:38 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 13:33 MDT
Identified - We have identified an issue in our database and external load balancer that is preventing users from connecting to the PCS portal and accessing API services. We are working to resolve the matter now.
Aug 9, 13:25 MDT