Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST
Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020
Resolved - This incident has been resolved.
Jan 13, 18:46 MST
Monitoring - We resolved a configuration issue in one of our microservices which was exposed when the service was migrated to a new cluster. We have addressed the issue and are auditing additional services to ensure we do not encounter such problems in the future.
Jan 13, 16:50 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 15:16 MST
Investigating - We apologize for the inconvenience regarding multiple notifications, however, the reporting portal still appears to be down. We will send another notification once the fix has been globally verified. Thank you for your patience.
Jan 13, 11:37 MST
Resolved - This incident has been resolved.
Jan 13, 11:10 MST
Investigating - We are investigating connection issues with the RealConnect Tenant Report Portal.
Jan 13, 10:31 MST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Resolved - This incident has been resolved.
Jan 10, 11:33 MST
Update - We are continuing to monitor for any further issues.
Jan 10, 10:42 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 10:41 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 10, 09:02 MST
Investigating - We are currently investigating this issue.
Jan 10, 08:59 MST
Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020
Resolved - This incident has been resolved.
Jan 3, 20:58 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 3, 20:51 MST
Update - We have identified the issue and are deploying the fix now.
Jan 3, 20:25 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 3, 13:59 MST
Investigating - We are currently investigating this issue.
Jan 3, 13:25 MST