All Systems Operational
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - This incident has been resolved.
Jul 3, 10:23 MDT
Update - We are continuing to monitor for any further issues.
Jul 2, 10:16 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:12 MDT
Investigating - We are currently investigating this issue.
Jul 2, 08:40 MDT
Resolved - Final status: Microsoft identified a recent deployment that manages the lifecycle of real-time media bot sessions, including CVI (Cloud Video Interop), introduced a regression. Microsoft reverted the deployment and confirmed the issue has been mitigated after monitoring the service. Next steps: They are reviewing their update procedures to better identify similar issues during development and testing cycles.
Jul 3, 05:12 MDT
Investigating - Microsoft is investigating the issue where some VTC users are experiencing meeting session disruptions after about 6 minutes in Teams. We will share the updates as they are received.
Jul 3, 04:29 MDT
Jul 2, 2020
Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - This incident has been resolved.
Jun 26, 16:31 MDT
Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST
Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST
Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.