Monitoring - Our partners have implemented a change that has mitigated the issue.
Calls landing on WEU region are now working.
We are monitoring the deployment.
Jul 26, 2024 - 15:00 MDT
Calls landing on WEU region are now working.
We are monitoring the deployment.
Jul 26, 2024 - 15:00 MDT
Update - Poly/HP engineering continues to work with Microsoft engineering to root cause the call failures in the WEU datacenter. The WEU datacenter remains removed from the call rotation, thus calls made to @t.plcm.vc remain unaffected.
Jul 24, 2024 - 14:00 MDT
Jul 24, 2024 - 14:00 MDT
Investigating - HP is investigating call failures within the WEU datacenter. WEU datacenter has been removed from call rotation while the investigation is continuing. Calls made to @t.plcm.vc remain unaffected. Calls direct to WEU may result in failures.
Jul 23, 2024 - 17:29 MDT
Jul 23, 2024 - 17:29 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 08:00 MDT
Jul 26, 2024 - 08:00 MDT
Scheduled - The Poly Lens Visual Analytics database will be upgraded to support filtering out deleted devices. Please do not attempt to refresh your local Poly Lens Visual Analytics database cache during this time.
Other Poly Lens functionality will be unaffected.
After the upgrade, existing Visual Analytics Power BI templates will continue to work as before. To exclude deleted devices from Visual Analytics results download the latest Visual Analytics Power BI template, or update your customized Power BI template to filter on the deleted column of the device_status, device_history, or device_event tables.
This event should complete early, but we have allowed extra time, just in case.
Jul 26, 2024 08:00 - Jul 28, 2024 18:00 MDT
Other Poly Lens functionality will be unaffected.
After the upgrade, existing Visual Analytics Power BI templates will continue to work as before. To exclude deleted devices from Visual Analytics results download the latest Visual Analytics Power BI template, or update your customized Power BI template to filter on the deleted column of the device_status, device_history, or device_event tables.
This event should complete early, but we have allowed extra time, just in case.
Jul 26, 2024 08:00 - Jul 28, 2024 18:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 2024 - 09:53 MDT
Jun 12, 2024 - 09:53 MDT
Update - As noted earlier the fix will be deployed on Wednesday June 12th and an update will be shared through this page once this completed.
Due to the impact of the issue on the backend database, we highly recommend that customers using account model policies, review those once the fix is deployed, and ensure they are setup correctly.
Jun 11, 2024 - 11:43 MDT
Due to the impact of the issue on the backend database, we highly recommend that customers using account model policies, review those once the fix is deployed, and ensure they are setup correctly.
Jun 11, 2024 - 11:43 MDT
Identified - The fix for the issue with importing .csv files is planned to be deployed on June 12th, when the "Advanced Tools" option will be re-enabled.
Jun 07, 2024 - 13:31 MDT
Jun 07, 2024 - 13:31 MDT
Investigating - Due to an issue with importing .csv files, the “Advanced Tools” option in Poly Lens will be temporarily removed. The problem is currently being investigated, and more information will be provided as soon as it is available.
Jun 05, 2024 - 10:18 MDT
Jun 05, 2024 - 10:18 MDT
Poly RealConnect
Operational
NALA
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Operational
EMEA
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Operational
APAC
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Operational
Licensing
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Operational
Calling
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Operational
Scheduling
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Operational
RealConnect Tenant Report
Operational
One Touch Dial Service
Operational
Poly Cloud
Operational
Poly Device Management Service for Enterprise (PDMS-E)
Operational
Poly Cloud Services Administration Portal
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Poly Lens
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Under Maintenance
Poly Zero Touch
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Polycom Device Management Service for Enterprise
Feb 16, 2022 00:00-00:01 MST
NOTICE:
Poly has announced the End of Sale for PDMS-E as of Dec 15, 2021 to take effect on Feb 15, 2022. To allow our customers adequate time to migrate, we are providing them an extension to the duration of the active PDMS-E service at no cost. Current PDMS-E licenses will not expire until the end of the extension period, which is Oct 1, 2022.
LEARN MORE:
Poly Lens Overview (video)
Account Creation (video)
Invite Team Members (video)
Poly Lens Provisioning and Onboarding Network Devices (video)
Try Poly Lens at NO CHARGE
Check out the Poly Lens Documentation Portal
Speak with your account manager for more information
Interested in participating in the PDMS-E to Poly Lens migration beta? Email betasupport@poly.com
Posted on Dec 17, 2021 - 15:44 MST
Poly has announced the End of Sale for PDMS-E as of Dec 15, 2021 to take effect on Feb 15, 2022. To allow our customers adequate time to migrate, we are providing them an extension to the duration of the active PDMS-E service at no cost. Current PDMS-E licenses will not expire until the end of the extension period, which is Oct 1, 2022.
LEARN MORE:
Poly Lens Overview (video)
Account Creation (video)
Invite Team Members (video)
Poly Lens Provisioning and Onboarding Network Devices (video)
Try Poly Lens at NO CHARGE
Check out the Poly Lens Documentation Portal
Speak with your account manager for more information
Interested in participating in the PDMS-E to Poly Lens migration beta? Email betasupport@poly.com
Posted on Dec 17, 2021 - 15:44 MST
OTD - device autoregistration/passthrough credential removal
Sep 14, 2022 19:29-19:30 MDT
As of October 1st, 2022 Microsoft will remove Basic Authentication to Exchange Online. See https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437. for additional details. Optionally, you can file a one-time request to extend the timeframe to January 2023 as outlined in the section “Opting Out”. To eliminate any disruption in service Poly recommends to take IMMEDIATE action to review your OTD configuration, in case you do use basic authentication/auto-registration.
If your OTD tenant is already integrated using OAuth and your video devices have calendaring service configured to authenticate using OTD generated credentials, no action is required from you at this time.
However, if your OTD tenant still has video devices with calendaring service configured in auto-registration mode (where O365 credentials are configured directly in the calendar settings of the Poly video device while pointing the server address setting to otd.plcm.vc), Poly recommends you to take IMMEDIATE ACTION and change your authentication type from auto-registration to OTD generated credentials model prior to upcoming October 1st. Detailed instructions on how to create a device, generate new device credentials and configure a Poly device can be found in our online documentation at https://otd.plcm.vc/support/docs/devices/registering-a-device. Failure to update the authorization type to OAuth and re-authorize the calendar integration will result in disruption of auto registration model for Poly endpoints to OTD which utilizes Basic Authorization at the time of deprecation.
It is recommended that any existing OTD configuration using auto registration migrate over to the service account or application identity models before the October 1st deadline set by Microsoft. It is highly recommended to no longer use automatic registration in any new deployments. Any organization setting up the OTD service with Exchange Online for the first time now should use the application identity model outlined in our online documentation at https://otd.plcm.vc/support/docs/calendars/office365-connect-as-application.
If you have any questions, please contact Poly Global Support Services.
Posted on Sep 14, 2022 - 19:28 MDT
If your OTD tenant is already integrated using OAuth and your video devices have calendaring service configured to authenticate using OTD generated credentials, no action is required from you at this time.
However, if your OTD tenant still has video devices with calendaring service configured in auto-registration mode (where O365 credentials are configured directly in the calendar settings of the Poly video device while pointing the server address setting to otd.plcm.vc), Poly recommends you to take IMMEDIATE ACTION and change your authentication type from auto-registration to OTD generated credentials model prior to upcoming October 1st. Detailed instructions on how to create a device, generate new device credentials and configure a Poly device can be found in our online documentation at https://otd.plcm.vc/support/docs/devices/registering-a-device. Failure to update the authorization type to OAuth and re-authorize the calendar integration will result in disruption of auto registration model for Poly endpoints to OTD which utilizes Basic Authorization at the time of deprecation.
It is recommended that any existing OTD configuration using auto registration migrate over to the service account or application identity models before the October 1st deadline set by Microsoft. It is highly recommended to no longer use automatic registration in any new deployments. Any organization setting up the OTD service with Exchange Online for the first time now should use the application identity model outlined in our online documentation at https://otd.plcm.vc/support/docs/calendars/office365-connect-as-application.
If you have any questions, please contact Poly Global Support Services.
Posted on Sep 14, 2022 - 19:28 MDT