This incident has been fully resolved and back to normal operations.
Jan 9, 13:51 MST
Approximately 75% of affected customers have been restored. Still working!
Next update in 30.
Jan 9, 13:34 MST
A fix has been deployed and affected customers are being restored.
Next update in 30 minutes.
Jan 9, 13:02 MST
We are continuing to work on a fix for this issue.
Jan 9, 13:00 MST
The developers have identified the problem and are working on a fix. A small subset of customers are affected but not all. Next update in 30 mins.
Jan 9, 12:30 MST
We are continuing to investigate this issue.
Jan 9, 10:52 MST
This is a partial outage, not impacting all. However we ask that you AVOID navigating to the Polycom WebApp as this may impede our investigation. We will keep you posted with our progress. Thank you!
Jan 9, 10:47 MST
We are currently investigating this issue.
Jan 9, 10:38 MST