Poly Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Poly Zero Touch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2025

No incidents reported today.

Jun 15, 2025

OTD Service Update

Completed - The scheduled maintenance has been completed.
Jun 15, 22:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:00 MDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 13, 08:50 MDT

Jun 14, 2025

Jun 13, 2025

Poly Lens: New device registrations not showing in Poly Lens Inventory for some tenants

Resolved - This incident has been resolved.
Jun 13, 16:25 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 11:40 MDT

Identified - The issue has been identified and a fix is being implemented.
Jun 13, 10:32 MDT

RealConnect OTD Portal - Connection issue

Resolved - This incident has been resolved.
Jun 13, 08:01 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 13:57 MDT

Identified - The issue has been identified and a fix is being implemented.
Jun 12, 06:38 MDT

Update - We are continuing to investigate this issue.
Jun 12, 06:27 MDT

Update - We are continuing to investigate this issue.
Jun 12, 06:24 MDT

Investigating - We are currently investigating this issue.
Jun 12, 06:10 MDT

Jun 12, 2025

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

Delayed responses in IoT messages

Resolved - This incident has been resolved.
Jun 4, 10:40 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 11:09 MDT

Identified - We've escalated the issue to our IoT provider (Microsoft). The issue appears to be related to a bug related to service update and an escalation has been raised with their engineering team. We will update the issue as we receive updates from our provider.
Jun 3, 09:43 MDT

Investigating - "We are currently investigating delays in IoT message delivery from the cloud to devices. These delays may affect new device onboarding and troubleshooting APIs, such as log collection and device reboot commands."
Jun 3, 08:32 MDT

Device users and account members page issues

Resolved - This incident has been resolved.
Jun 4, 10:39 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 11:23 MDT

Investigating - We are currently investigating an issue with the LENS web UI not displaying device users or account members correctly.
Jun 3, 09:08 MDT

Jun 3, 2025

Jun 2, 2025

No incidents reported.