Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 2024 - 09:53 MDT
Update - As noted earlier the fix will be deployed on Wednesday June 12th and an update will be shared through this page once this completed.
Due to the impact of the issue on the backend database, we highly recommend that customers using account model policies, review those once the fix is deployed, and ensure they are setup correctly.

Jun 11, 2024 - 11:43 MDT
Identified - The fix for the issue with importing .csv files is planned to be deployed on June 12th, when the "Advanced Tools" option will be re-enabled.
Jun 07, 2024 - 13:31 MDT
Investigating - Due to an issue with importing .csv files, the “Advanced Tools” option in Poly Lens will be temporarily removed. The problem is currently being investigated, and more information will be provided as soon as it is available.
Jun 05, 2024 - 10:18 MDT
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Poly Zero Touch ? Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance

Poly has announced the End of Sale for PDMS-E as of Dec 15, 2021 to take effect on Feb 15, 2022. To allow our customers adequate time to migrate, we are providing them an extension to the duration of the active PDMS-E service at no cost. Current PDMS-E licenses will not expire until the end of the extension period, which is Oct 1, 2022.


Poly Lens Overview (video)
Account Creation (video)
Invite Team Members (video)
Poly Lens Provisioning and Onboarding Network Devices (video)
Try Poly Lens at NO CHARGE
Check out the Poly Lens Documentation Portal
Speak with your account manager for more information

Interested in participating in the PDMS-E to Poly Lens migration beta? Email

Posted on Dec 17, 2021 - 15:44 MST
As of October 1st, 2022 Microsoft will remove Basic Authentication to Exchange Online. See for additional details. Optionally, you can file a one-time request to extend the timeframe to January 2023 as outlined in the section “Opting Out”. To eliminate any disruption in service Poly recommends to take IMMEDIATE action to review your OTD configuration, in case you do use basic authentication/auto-registration.

If your OTD tenant is already integrated using OAuth and your video devices have calendaring service configured to authenticate using OTD generated credentials, no action is required from you at this time.

However, if your OTD tenant still has video devices with calendaring service configured in auto-registration mode (where O365 credentials are configured directly in the calendar settings of the Poly video device while pointing the server address setting to, Poly recommends you to take IMMEDIATE ACTION and change your authentication type from auto-registration to OTD generated credentials model prior to upcoming October 1st. Detailed instructions on how to create a device, generate new device credentials and configure a Poly device can be found in our online documentation at Failure to update the authorization type to OAuth and re-authorize the calendar integration will result in disruption of auto registration model for Poly endpoints to OTD which utilizes Basic Authorization at the time of deprecation.

It is recommended that any existing OTD configuration using auto registration migrate over to the service account or application identity models before the October 1st deadline set by Microsoft. It is highly recommended to no longer use automatic registration in any new deployments. Any organization setting up the OTD service with Exchange Online for the first time now should use the application identity model outlined in our online documentation at

If you have any questions, please contact Poly Global Support Services.

Posted on Sep 14, 2022 - 19:28 MDT
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024
Resolved - This incident has been resolved, and no new instances of the issue have appeared in the past 24 hours.
Jun 12, 22:19 MDT
Monitoring - Our IoT provider suspects that we mistakenly exceeded a quota due to a reporting error on their part. According to our telemetry, we were still below the 85% quota threshold when the issue began. Simultaneously, we have removed stale registration records (entries not referenced in over three months) to ensure we remain well below the registration limit while our provider investigates the issue in their infrastructure. We have seen no occurrences of the error in the past 2 hours and will continue to monitor for further errors.
Jun 11, 22:10 MDT
Investigating - We are currently investigating an unexplained throttling issue affecting device registrations to the Poly Lens device IoT service. We are working with our IoT provider to resolve the problem. (Note: This issue should only impact new registration attempts; existing connections remain unaffected.)
Jun 11, 18:57 MDT
Jun 11, 2024
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Jun 6, 2024

No incidents reported.

Jun 5, 2024
Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024
Resolved - This incident has been resolved.
May 30, 15:45 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:08 MDT
Update - We are continuing to work on a fix for this issue.
May 29, 12:10 MDT
Identified - User invite emails are not being sent for all users. Issue is under investigation.
May 29, 12:08 MDT