Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

RealConnect for Teams & Skype-Cannot activate new licenses

Resolved - This incident has been resolved.
Jul 3, 10:23 MDT

Update - We are continuing to monitor for any further issues.
Jul 2, 10:16 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 10:12 MDT

Investigating - We are currently investigating this issue.
Jul 2, 08:40 MDT

Teams - Some VTC meeting sessions disconnect after about 6 minutes; Microsoft ID: TM217917

Resolved - Final status: Microsoft identified a recent deployment that manages the lifecycle of real-time media bot sessions, including CVI (Cloud Video Interop), introduced a regression. Microsoft reverted the deployment and confirmed the issue has been mitigated after monitoring the service. Next steps: They are reviewing their update procedures to better identify similar issues during development and testing cycles.
Jul 3, 05:12 MDT

Investigating - Microsoft is investigating the issue where some VTC users are experiencing meeting session disruptions after about 6 minutes in Teams. We will share the updates as they are received.
Jul 3, 04:29 MDT

Jul 2, 2020

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

PDMS-E Login Session Error

Resolved - This incident has been resolved.
Jun 26, 16:31 MDT

Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST

Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.