Polycom Cloud Services Status

All Systems Operational

Polycom® RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

One Touch Dial Service Operational

Polycom® Cloud Operational

Polycom® Device Management Service for Enterprise Operational

Administration Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

Relays are showing a status of 'Unreachable'.

Resolved - The fix is working great in production. Relay status continues to be displayed correctly.
Nov 15, 16:05 MST

Monitoring - A fix has been pushed to production. Relay status is now correctly being displayed.
We will monitor the situation and hopefully close the issue on the next update.
Nov 15, 14:54 MST

Identified - A fix has been identified and is being readied for production deployment.
Stay tuned... next update in 120 minutes or as events warrant.
Nov 15, 12:43 MST

Investigating - Relays are incorrectly showing a status of 'Unreachable' in the One Touch Dial portal.
CloudRelay devices are operating, but the status representation in the portal is incorrect.
Next update in 120 minutes.
Nov 15, 12:27 MST

Cisco endpoints not getting calendar updates

Resolved - It would appear that the fix is working; we are considering the this issue resolved.
Another issue has been opened for the status of the Relay device is incorrectly showing 'Unreachable'.
Nov 15, 14:01 MST

Monitoring - A fix has been pushed to production. Cisco devices are showing 'Connected' on the One Touch Dial portal. Calendars are being updated for Cisco devices through CloudRelay connectors. However, the One Touch Dial portal's representation of status of the Relay device is incorrectly showing 'Unreachable'.
Nov 15, 12:22 MST

Update - Engineering has identified a code issue as the potential root cause. Engineers continue to work to verify a fix.
Next update in 60 minutes or as events warrant.
Nov 15, 11:33 MST

Identified - An issue has been identified that affects Cisco endpoints connected through a CloudRelay. Calendars are not being update on those endpoints. On the One Touch Dial portal, Relays are showing a status of 'Unreachable'. The fix has been identified and will be pushed to production once verified.
Next update in 60 minutes.
Nov 15, 10:30 MST

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.