Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Device Analytics (Beta) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

Issuses autoscaling in the South Central US datacenter

Resolved - This incident has been resolved.
Aug 12, 09:53 MDT

Monitoring - We have identified the underlying issue and have deployed a fix. (one of our containers lost sync with the filesystem and needed to be restarted).

We will continue to monitor the service to ensure the issue doesn't reoccur.
Aug 12, 08:06 MDT

Investigating - We have detected an issue with autoscaling in the southcentral datacenter. The team as trying to work around the issue now manually. In the interim, additional capacity has been added to our other regions to cover the call volume.
Aug 12, 07:56 MDT

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

Issues logging into to PCS portal

Resolved - This incident has been resolved. The issue was caused by new client connection monitoring on our database that had been deployed earlier in the week. The client monitor exhausted database connections which resulted in the error. We have reverted the change in configuration and will continue to monitor with the old config.
Aug 9, 14:46 MDT

Update - We are continuing to monitor for any further issues.
Aug 9, 13:38 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 13:33 MDT

Identified - We have identified an issue in our database and external load balancer that is preventing users from connecting to the PCS portal and accessing API services. We are working to resolve the matter now.
Aug 9, 13:25 MDT