Polycom Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Device Management Service for Enterprise (PDMS-E) Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2021

No incidents reported today.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

RealConnect Reports Tenant Portal - Dashboard view issues.

Resolved - This incident has been resolved.
Jun 11, 14:09 MDT

Monitoring - The service is in working state and we continue to monitor.
Jun 11, 12:57 MDT

Update - We are continuing to investigate this issue, and have narrowed down our focus to a specific component.
Jun 11, 08:34 MDT

Investigating - We are currently investigating an issue whereby Tenant Report Dashboard home page is partially loaded, after successfully signing in with your credentials.
Jun 11, 06:53 MDT

Jun 10, 2021

RealConnect for Teams: Video from standard based endpoints (VTC) is not received on Teams clients.

Resolved - This incident has been resolved.
Jun 10, 11:56 MDT

Monitoring - A fix has been implemented and we are monitoring the results. All new VTC calls into the RealConnect for Teams service should be successful.
Jun 10, 09:43 MDT

Update - We continue to roll out the fix globally.
Jun 10, 09:09 MDT

Identified - The issue has been identified and a fix is being implemented.
Jun 10, 07:17 MDT

Update - We are continuing to investigate this issue.
Jun 10, 05:06 MDT

Investigating - We are currently investigating this issue.
Jun 10, 05:06 MDT

Jun 9, 2021

No incidents reported.