Monitoring - We continue to work with Microsoft to improve the media path issue. As part of this effort, we released a new content build to improve the content experience if there is packet loss.
Mar 13, 08:23 MDT
Update - When media traffic flows through a subset of Microsoft's Skype edge servers to our content servers, there is a higher occurrence of packet loss than when media flows directly from Skype to our video servers. We are exploring ways to change our configuration, so the media flows directly between Skype ASMCU services and our content servers to improve the network between our services and the content experience for the RealConnect for Skype for Business customers.
Feb 24, 07:34 MST
Update - We are continuing to investigate the issue. The Microsoft team has suggested some changes in media routing logic for content that the team is analyzing.
Feb 21, 18:07 MST
Investigating - A subset of customers may be experiencing grey artifacts when sharing content from a video codec. We are investigating this issue with Microsoft now.
Feb 21, 14:57 MST
Monitoring - Migrating this incident status to a "monitoring" state.
Dec 3, 14:17 MST
Investigating - Some customers may experience difficulties logging into PDMS-E and receive an error stating “Service is in Error”. If experienced, please wait for an hour and try again. If the issue persists, please open a ticket with support.
Nov 11, 10:40 MST
Poly RealConnect Operational
NALA ? Operational
EMEA ? Operational
APAC ? Operational
Licensing ? Operational
Calling ? Operational
Scheduling ? Operational
RealConnect Tenant Report Operational
One Touch Dial Service Operational
Poly Cloud Operational
Poly Device Management Service for Enterprise (PDMS-E) Operational
Poly Cloud Services Administration Portal Operational
Poly Lens ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020
Resolved - There was an issue with our CSP transacting tenants, we resolved the configuration issue and restarted the affected service. This incident has been resolved.
May 31, 23:07 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 22:36 MDT
Identified - The issue has been identified and a fix is being implemented.
May 31, 21:38 MDT
Investigating - We are currently investigating this issue.
May 31, 21:24 MDT
May 30, 2020

No incidents reported.

May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 21:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 20:00 MDT
Scheduled - We will be undergoing scheduled maintenance at this time. During this maintenance window the tenant management services will be stopped and restarted which will prevent users from logging in.
May 27, 20:12 MDT
May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.