Admin page error

Incident Report for Poly Cloud Services

Resolved

We resolved an issue with MFA credentials for our admin service accounts which was preventing the UI from accessing authentication API's.
Posted Dec 02, 2019 - 13:35 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 02, 2019 - 12:09 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 02, 2019 - 11:33 MST

Investigating

When logging into https://webapp.plcm.vc, users are seeing "An unknown error has occurred"
Posted Dec 02, 2019 - 08:04 MST
This incident affected: Poly RealConnect (Licensing).