Emerging Azure Database issue in North America

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Feb 12, 2021 - 07:15 MST

Monitoring

The Azure team has applied a mitigation, the OTD services appear to be fully operational and our tests are passing. We are continuing to monitor the service closely to ensure that OTD services remain stable.

Posted Feb 11, 2021 - 22:10 MST

Update

In addition to the prior issues, a subset of customers may see devices fail to register with the calendaring service.

Posted Feb 11, 2021 - 20:26 MST

Update

Users are not able to access the OTD portal at this time.

Posted Feb 11, 2021 - 18:41 MST

Investigating

Investigating issues underlying OTD infrastructure in Azure. No known customer impact at this point, we will continue to monitor it closely.

Posted Feb 11, 2021 - 18:34 MST

This incident affected: One Touch Dial Service.