Issues processing SIP calls over TCP (port 5060) on the Western Europe and Eastern US deployments.

Incident Report for Polycom Cloud Services

Resolved

This incident has been resolved.

Posted Sep 13, 2021 - 11:27 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2021 - 08:32 MDT

Investigating

Calls over TLS are processed with no issues. We are currently investigating the issue.

Posted Sep 13, 2021 - 07:57 MDT

This incident affected: Poly RealConnect (NALA, EMEA).