PDMS-E Login Problems

Incident Report for Polycom Cloud Services

Resolved

This incident has been resolved.

Posted Jul 26, 2021 - 15:18 MDT

Monitoring

We have deployed a fix and are now monitoring the code in production.

Posted Jul 26, 2021 - 14:03 MDT

Update

At this time it appears that only web portal access is impaired. Device provisioning appears to be operational. Downgrading to partial outage.

Posted Jul 26, 2021 - 10:05 MDT

Investigating

We are investigating reports that users are getting a 404 error when trying to access PDMS-E.

Posted Jul 26, 2021 - 09:48 MDT

This incident affected: Poly Cloud (Poly Device Management Service for Enterprise (PDMS-E)).