Device Pin / Device on-boarding issues

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Aug 19, 2020 - 09:01 MDT

Update

We are continuing to monitor for any further issues.

Posted Aug 09, 2020 - 19:49 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2020 - 19:49 MDT

Update

We are continuing to investigate this issue.

Posted Aug 08, 2020 - 10:38 MDT

Investigating

We are investigating issues with onboarding devices via QR code / Device Pin to the Poly Lens production environment. The symptoms of the issue result in no QR code presented in the out-of-box flow and no device pin in the web UI with a Registration Status: Pending.

Posted Aug 06, 2020 - 22:32 MDT

This incident affected: Poly Lens.