Device connectivity issues
Incident Report for Polycom Cloud Services
The incident has been resolved. We modified our connection logic to address the Poly device connectivity issues.
Posted Nov 13, 2019 - 05:40 MST
A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2019 - 18:00 MST
A change was promoted in the OTD APIs to optimize connections but had the unintended side effect of starving new connections.
Posted Nov 12, 2019 - 17:53 MST
We are investigating reports of intermittent connectivity issues for Poly devices.
Posted Nov 12, 2019 - 13:16 MST
This incident affected: One Touch Dial Service.