Error activating and viewing licenses in https://webapp.plcm.vc

Incident Report for Polycom Cloud Services

Resolved

Resolving the incident. Licensing appears to be working normally.

Posted Jun 03, 2019 - 14:18 MDT

Update

We are continuing to monitor for any further issues.

Posted Jun 03, 2019 - 10:22 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2019 - 10:22 MDT

Update

The problem appears to be isolated to our North American tenants. We are still investigating the underlying cause of the issue.

Posted Jun 03, 2019 - 09:53 MDT

Investigating

We are currently investigating the issue.

Posted Jun 03, 2019 - 09:34 MDT

This incident affected: Poly RealConnect (Licensing).