RealConnect for Teams: Intermittent Call Failures

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Oct 13, 2021 - 07:59 MDT

Monitoring

Microsoft Azure health status has changed to "Up" and our call telemetry indicates the intermittent call failures have subsided. We will continue to monitor and if anything changes, we will let you know.

Posted Oct 13, 2021 - 06:31 MDT

Identified

Due to the current issue impacting Microsoft Azure, as noted on https://status.azure.com/en-us/status, Poly RealConnect for Teams services (Call Failures) may also be impacted. We are working to minimize the impact.

Posted Oct 13, 2021 - 03:53 MDT

Investigating

We are currently investigating this issue.

Posted Oct 13, 2021 - 02:30 MDT

This incident affected: Poly RealConnect (NALA, EMEA, APAC, Calling).