Issues connecting Teams calls

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.
Posted Nov 19, 2019 - 06:02 MST

Monitoring

The vendor has restored the correct configuration and we are waiting for the changes to propagate globally.
Posted Nov 19, 2019 - 02:31 MST

Update

Our external domain provider changed our nameserver configuration for the plcm.vc domain and we are working with the vendor to restore the appropriate configuration. We apologize for any inconvenience this has caused.
Posted Nov 19, 2019 - 01:48 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 19, 2019 - 00:54 MST

Update

The team has discovered a problem with the RealConnect DNS plcm.vc and are investigating the issue.
Posted Nov 18, 2019 - 22:50 MST

Investigating

We are currently investigating issues with placing teams calls into our service
Posted Nov 18, 2019 - 22:19 MST
This incident affected: Poly RealConnect (Licensing, Calling) and One Touch Dial Service.
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