Error connecting to RealConnect reports

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved. When updating to the new certificate some of the underlying services' configuration changes were not applied, which resulted in the failure. The team is reviewing the automation logic for improvements to ensure this doesn't happen again.

Posted Apr 02, 2020 - 14:57 MDT

Monitoring

A fix has been implemented and we are monitoring the results as it deploys globally.

Posted Apr 02, 2020 - 09:08 MDT

Identified

The issue has been identified and a fix is being implemented. We recently renewed our X509 digital certificate and some of our services were not updated with the new certificate and the old one has expired.

Posted Apr 02, 2020 - 07:38 MDT

Investigating

We are currently investigating this issue.

Posted Apr 02, 2020 - 06:58 MDT

This incident affected: Poly RealConnect (Licensing, RealConnect Tenant Report).