Cloud Realys are showing offline in the PCS portal

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Mar 13, 2020 - 07:50 MDT

Update

We are continuing to monitor for any further issues.

Posted Mar 12, 2020 - 10:47 MDT

Monitoring

We are deploying a fix now and will be monitoring the results.

Posted Mar 12, 2020 - 09:45 MDT

Identified

We've identified an issue in one of our API responses and a fix is being implemented.

Posted Mar 12, 2020 - 08:42 MDT

Investigating

We are investigating reports of cloud relay servers showing offline in the PCS admin portal. At this time it appears that cloud relays servers that were previously connected are still functioning in spite of the offline status in the UI.

Posted Mar 12, 2020 - 07:35 MDT

This incident affected: Poly Cloud (Poly Cloud Services Administration Portal).