Issues resolving dialin.plcm.vc

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Nov 17, 2023 - 12:04 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2023 - 08:49 MST

Investigating

This FQDN is used to retrieve the dialing coordinates using the link "Alternate VTC instructions" for dialing manually into the call. Customers using one touch dial are not impacted. We are currently investigating the issue.

Posted Nov 17, 2023 - 08:11 MST

This incident affected: Poly RealConnect (NALA, EMEA, APAC).