RealConnect License Activation Issue

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Jul 09, 2019 - 23:51 MDT

Monitoring

We have refreshed tokens that timed out in several transacting tenants with Microsoft Partner Center. Affected customers should now be able to activate/view licenses.

Posted Jul 09, 2019 - 13:08 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 09, 2019 - 10:23 MDT

Investigating

We are investigating reports of issues with activating RealConnect licenses

Posted Jul 09, 2019 - 07:57 MDT

This incident affected: Poly RealConnect (Licensing).