Issues with connect/disconnect message processing in IoT

Incident Report for Poly Cloud Services

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2026 - 21:09 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 30, 2026 - 19:45 MDT

Investigating

We are currently investigating this issue.
Posted Jul 30, 2026 - 18:00 MDT
This incident affects: Poly Lens.
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