RealConnect Tenant Report Portal - Connection issue

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.
Posted Nov 11, 2020 - 16:46 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2020 - 11:16 MST

Investigating

The tenant report portal currently shows "An unexpected error has occurred" with the server. We are investigating this issue and will update you again as soon as we have further information. Thank you.
Posted Nov 11, 2020 - 07:40 MST

Monitoring

Another fix has been implemented and we will continue to monitor.
Posted Nov 10, 2020 - 18:15 MST

Investigating

We are investigating why the connectivity appears offline again and will provide another update as soon as it is available. Thank you for your patience.
Posted Nov 10, 2020 - 15:27 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2020 - 12:45 MST

Investigating

We are currently investigating this issue.
Posted Nov 10, 2020 - 12:02 MST
This incident affected: Poly RealConnect (RealConnect Tenant Report).