RealConnect for Teams: Call failure with error Server Internal Error. DiagCode: 500#3002.@ when joining Teams Meeting.

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved by Microsoft.

Posted May 09, 2023 - 08:03 MDT

Monitoring

The issue has been identified and mitigation has been applied by Microsoft. The service is fully operational.

Posted May 09, 2023 - 03:05 MDT

Investigating

We are currently investigating this issue and a Microsoft ticket is opened for Microsoft assistant.

Posted May 09, 2023 - 01:05 MDT

This incident affected: Poly RealConnect (NALA, EMEA, APAC, Calling).