Issues with connecting Skype for Business calls

Incident Report for Poly Cloud Services

Resolved

We have addressed issues with autoscaling in two of our regional deployments. While two of regions were impacted, the unaffected regions properly accepted calls and added capacity as needed. As far as we can tell, only internal calls placed directly to affected regions were impacted.

Posted Jun 13, 2019 - 07:50 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 13, 2019 - 07:24 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 13, 2019 - 07:17 MDT

Investigating

We are currently investigating reports of issues when connecting Skype for Business calls.

Posted Jun 13, 2019 - 07:05 MDT

This incident affected: Poly RealConnect (Calling).