Poor audio quality

Incident Report for Poly Cloud Services

Resolved

We found an issue affecting the SirenLPR audio codec which caused ‘tinny’ or 'robot' sounding voice audio and a ‘warbling’ sound for background noise. The specific software has been updated and the issue is now resolved.

Posted Sep 25, 2019 - 10:08 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2019 - 19:04 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2019 - 12:27 MDT

Investigating

We are currently investigating reports of poor audio quality for calls to the RealConnect Teams service.

Posted Sep 24, 2019 - 06:59 MDT

This incident affected: Poly RealConnect (Calling).