Issues provisioning new device connections to Poly Lens

Incident Report for Poly Cloud Services

Resolved

The incident has been resolved. A recent change created a timing issue which resulted in expired tokens between some of the poly lens services. The underlying issue was addressed and we've seen no additional problems monitoring the system after applying the fix.

Posted May 09, 2022 - 17:44 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 09, 2022 - 11:55 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 09, 2022 - 10:55 MDT

Investigating

We are investigating reports of issues when creating new provisioning connections to Poly Lens

Posted May 09, 2022 - 07:32 MDT

This incident affected: Poly Lens.