RealConnect for Teams: Video from standard based endpoints (VTC) is not received on Teams clients.

Incident Report for Polycom Cloud Services

Resolved

This incident has been resolved.

Posted Jun 10, 2021 - 11:56 MDT

Monitoring

A fix has been implemented and we are monitoring the results. All new VTC calls into the RealConnect for Teams service should be successful.

Posted Jun 10, 2021 - 09:43 MDT

Update

We continue to roll out the fix globally.

Posted Jun 10, 2021 - 09:09 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 10, 2021 - 07:17 MDT

Update

We are continuing to investigate this issue.

Posted Jun 10, 2021 - 05:06 MDT

Investigating

We are currently investigating this issue.

Posted Jun 10, 2021 - 05:06 MDT

This incident affected: Poly RealConnect (NALA, EMEA, APAC).