Poly Lens - Increased errors fetching insights

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Dec 02, 2021 - 13:34 MST

Monitoring

A fix has been implemented and we are monitoring the results. One of our temporary databases had an issue, we recreated a new instance and the errors appear to be resolved. We will continue to monitor for additional failures

Posted Dec 02, 2021 - 07:26 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 02, 2021 - 07:20 MST

Investigating

We are investigating increased errors rates with Poly Lens insight APIs queries.

Posted Dec 02, 2021 - 07:15 MST

This incident affected: Poly Lens.