Timeout when communicating with devices.
Incident Report for Poly Cloud Services
Resolved
This incident has been resolved.
Posted Nov 02, 2023 - 17:08 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2023 - 07:07 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 02, 2023 - 06:55 MDT
Update
The issues in our device communication layer are affecting the onboarding of new devices to IoT. We continue to investigate to determine the root cause of the problem.
Posted Nov 02, 2023 - 06:35 MDT
Investigating
We've begun investigating reported timeouts occurring during communication with devices.
Posted Nov 02, 2023 - 05:58 MDT
This incident affected: Poly Lens.
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