Recovery efforts are still in progress as we continue working towards resolution. As recovery progresses, additional impacted customers should begin to see their devices’ online status restored within their respective tenants. We are actively monitoring system behavior and validating recovery across Poly Lens while continuing to address the remaining impacted devices and customers.
Posted Sep 29, 2026 - 05:29 MDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 12:24 MDT
Update
We are continuing to work toward a full resolution. More impacted customers should now begin to see their devices’ online status restored in their tenant as the recovery progresses. We are continuing to monitor the system and work to restore service for all remaining affected customers.
Posted Sep 27, 2026 - 14:48 MDT
Update
We are continuing to work toward a resolution. A small percentage of impacted customers should begin to see their devices’ online status restored in their tenant.
Posted Sep 26, 2026 - 13:00 MDT
Identified
The issue has been identified. Resolution is under investigation and in progress.
Posted Sep 25, 2026 - 17:49 MDT
Investigating
We are investigating reports from customers whose phones are appearing offline and are working to better understand the scope and cause. At this time, there is no indication of a broader Poly Cloud Services outage
Our teams are reviewing the reported behavior and will provide additional updates as more information becomes available.
Posted Sep 25, 2026 - 13:51 MDT
This incident affects: Poly Lens and Poly Zero Touch.