Intermittent admin portal connectivity issues

Incident Report for Poly Cloud Services

Resolved

We augmented the underlying database services to accommodate increased user load. Both portals are back to normal operations and the incident is resolved.
Posted Nov 23, 2020 - 17:04 MST

Update

We are continuing to monitor for any further issues.
Posted Nov 22, 2020 - 20:13 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 21, 2020 - 15:12 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 21, 2020 - 14:56 MST

Investigating

We are currently investigating this issue.
Posted Nov 21, 2020 - 11:55 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 20, 2020 - 21:40 MST

Update

We are continuing to investigate this issue.
Posted Nov 19, 2020 - 11:06 MST

Investigating

We are investigating reports of this incident.
Posted Nov 19, 2020 - 11:05 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2020 - 19:02 MST

Investigating

We are investigating reports of this incident.
Posted Nov 18, 2020 - 14:19 MST
This incident affected: Poly Cloud (Poly Cloud Services Administration Portal) and Poly RealConnect (RealConnect Tenant Report).