We augmented the underlying database services to accommodate increased user load. Both portals are back to normal operations and the incident is resolved.
Posted Nov 23, 2020 - 17:04 MST
Update
We are continuing to monitor for any further issues.
Posted Nov 22, 2020 - 20:13 MST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 21, 2020 - 15:12 MST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 21, 2020 - 14:56 MST
Investigating
We are currently investigating this issue.
Posted Nov 21, 2020 - 11:55 MST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 20, 2020 - 21:40 MST
Update
We are continuing to investigate this issue.
Posted Nov 19, 2020 - 11:06 MST
Investigating
We are investigating reports of this incident.
Posted Nov 19, 2020 - 11:05 MST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2020 - 19:02 MST
Investigating
We are investigating reports of this incident.
Posted Nov 18, 2020 - 14:19 MST
This incident affected: Poly Cloud (Poly Cloud Services Administration Portal) and Poly RealConnect (RealConnect Tenant Report).