Skype - intermittent issues

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Jan 29, 2020 - 14:17 MST

Monitoring

Microsoft discovered that a significant amount of meeting creation requests had overwhelmed the Skype video interop service, resulting in timeout errors and impact. They scaled up the affected infrastructure and confirmed that the error rates decreased significantly, mitigating impact. We will continue monitoring through tomorrow morning.

Posted Jan 28, 2020 - 17:38 MST

Investigating

We are currently investigating intermittent calling issues with Skype video interoperability.

Posted Jan 28, 2020 - 10:25 MST

This incident affected: Poly RealConnect (Calling).