We are continuing to monitor for any further issues.
Posted Mar 24, 2023 - 16:18 MDT
A device’s connected status may incorrectly display as offline. This is visible on the Device Inventory and Device Details page. The following functions are unavailable when a device is offline: Restart, Factory Reset, Dial-out, Packet/Screen Capture, and Download Logs. All other Poly Lens functions remain unaffected.
The fix will require a new release of Poly hardware endpoints and Poly Lens desktop software. Customers impacted by this problem are encouraged to upgrade to the following versions: + CCX / C60 / Trio 8300/ Edge E - 8.1.0 + CCX / C60 / Trio 8300/ Edge E - MS Teams Support 8.0.2 Rev D + VVX 411/502 - 6.4.3. Rev I + Trio 8500 / 8800 / Visual+ - 7.2.5 + G7500, Studio X30, X50, X70 - 4.0.0 (available for download from Poly Lens) + Studio USB - 2.1.1
Pending FW Releases + Lens Desktop 1.1.15 + VVX 300/310, 400/410, 500, 600 (upgraded from 5.9.7 Rev F required) + VVX SFB Support (upgrade from 6.3.1 required)
This incident will be updated as new releases of software are posted online.