Issue with Site-based provisioning

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted May 20, 2024 - 16:23 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2024 - 13:30 MDT

Update

The team is testing the fix.

Posted May 15, 2024 - 11:56 MDT

Identified

The root cause for the issue has been identified and a fix is being developed.

Posted May 15, 2024 - 07:38 MDT

Update

The team continues to investigate the problem. Progress has been made in identifying the area of code impacting the service. However, a root cause has not been determined.

The internal cache that manages site provisioning has been cleared as a mitigation. This will enable a subset of phones to sign back in while our investigation continues.

Posted May 14, 2024 - 18:17 MDT

Investigating

We are investigating an issue where Site-based provisioning policies are not applied.

Policies set at the Device Group level are functioning correctly.

Posted May 14, 2024 - 15:05 MDT

This incident affected: Poly Lens.