RealConnect Administration and Tenant Report portal connectivity issues

Incident Report for Poly Cloud Services

Postmortem

The issue resulted from a failure within the Poly Cloud authentication service. Login requests from RealConnect reports and Poly’s cloud console are processed through this service. The issue with this authentication service was addressed and resolved allowing successful logins from the RealConenct reports and the cloud console.

Posted Jun 08, 2022 - 16:33 MDT

Resolved

This incident has been resolved.

Posted Jun 08, 2022 - 16:20 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 08, 2022 - 08:45 MDT

Investigating

We are currently investigating this issue.

Posted Jun 08, 2022 - 05:33 MDT

This incident affected: Poly RealConnect (RealConnect Tenant Report).