Teams calls may fail to connect

Incident Report for Poly Cloud Services

Resolved

All regions are up and operating normally.

Posted Jul 10, 2019 - 13:08 MDT

Update

We are continuing to monitor for any further issues.

Posted Jul 10, 2019 - 12:08 MDT

Monitoring

At approximately 22:30Z Tuesday, we pushed a change to production that prevented our auto-scalers from creating new instances, preventing new calls from successfully joining our service. We have reverted the change and are reviewing our processes to ensure this issue does not occur in the future.

Posted Jul 10, 2019 - 12:07 MDT

Identified

We have identified a capacity issue and are presently increasing the available resources.

Posted Jul 10, 2019 - 08:52 MDT

Investigating

We are investigating reports of calls failing to join Teams meetings.

Posted Jul 10, 2019 - 08:04 MDT

This incident affected: Poly RealConnect (Calling).