Poly Lens - Web portal login issue affecting some users with multiple user identities

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted May 29, 2024 - 12:09 MDT

Monitoring

Issue seems to have been isolated to Users with primary Loginless identities with secondary identities for Lens web portal logins.
A fix has been pushed to Production and the issue should be fully resolved within 24-hours.

Posted May 07, 2024 - 17:04 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 07, 2024 - 14:39 MDT

Investigating

Some users who support both a Loginless user account AND another user identity (e.g. SSO, username/password) for Lens web portal administration may encounter issues viewing/accessing resources when logging into the Poly Lens web portal.

Posted May 07, 2024 - 12:02 MDT

This incident affected: Poly Lens.