Call failures in WEU datacenter

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Aug 02, 2024 - 14:54 MDT

Monitoring

Our partners have implemented a change that has mitigated the issue.
Calls landing on WEU region are now working.
We are monitoring the deployment.

Posted Jul 26, 2024 - 15:00 MDT

Update

Poly/HP engineering continues to work with Microsoft engineering to root cause the call failures in the WEU datacenter. The WEU datacenter remains removed from the call rotation, thus calls made to @t.plcm.vc remain unaffected.

Posted Jul 24, 2024 - 14:00 MDT

Investigating

HP is investigating call failures within the WEU datacenter. WEU datacenter has been removed from call rotation while the investigation is continuing. Calls made to @t.plcm.vc remain unaffected. Calls direct to WEU may result in failures.

Posted Jul 23, 2024 - 17:29 MDT

This incident affected: Poly RealConnect (EMEA).