Error in Poly Lens telemetry event pipeline

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Mar 04, 2024 - 21:07 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 04, 2024 - 01:55 MST

Update

The issue is in the IoT telemetry path. This will impact connection reporting for Lens applications like desktop and mobile and secondary device peripherals like TC8 and T810 touch controllers. Management and provisioning of IP devices is not impacted by this issue.

Posted Mar 03, 2024 - 21:48 MST

Identified

Our monitoring system reported increased errors in the telemetry events. When we escalated to the Azure team, it was determined that this is related to a service issue in Azure event hubs. We are working with the Azure team to restore service.

Posted Mar 03, 2024 - 20:37 MST

This incident affected: Poly Lens.