Poly Lens: Licensing issue

Incident Report for Poly Cloud Services

Resolved

The issue has been resolved.

Posted Sep 03, 2026 - 15:19 MDT

Monitoring

A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.

Posted Sep 03, 2026 - 11:47 MDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 03, 2026 - 11:34 MDT

Identified

The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).

Posted Sep 03, 2026 - 11:34 MDT

Investigating

We are currently investigating this issue.

Posted Sep 03, 2026 - 06:58 MDT

This incident affected: Poly Lens.