Issues with Poly Lens login

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Sep 24, 2021 - 15:31 MDT

Monitoring

A fix has been implemented by our provider and we are monitoring the results.

Posted Sep 24, 2021 - 15:11 MDT

Identified

The login issues are related to an incident that is currently being investigated by our authentication provider https://status.auth0.com/incidents/xc5s7y96pb48

Posted Sep 24, 2021 - 12:29 MDT

Investigating

We are investigating multiple reports of users not being able login to Poly Lens when trying to authenticate new sessions.

Posted Sep 24, 2021 - 12:27 MDT

This incident affected: Poly Lens.